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交易失败原因查询

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附录: 失败原因概览

如果一笔付款交易失败,发卡行/风控系统可能会通过拒绝代码来提供原因。以下是一些我们整理出的可能返回的拒绝代码列表,以及您可以采取的后续步骤的建议。

拒绝代码 DECLINE CODE 描述 DESCRIPTION下一步建议 NEXT STEPS

P/C/R110 cus_name_wrong

买家姓名错误

customer's name is wrong


客户应使用正确的姓名重试。

The customer should try again using the correct card name.

P/C/R111 cus_idno_wrong

买家身份证号错误

customer's identity number is wrong


客户应使用正确的身份证号重试。

The customer should try again using the correct id number.

P/C/R112 cus_age_wrong

买家年龄错误

customer's age is wrong


客户应使用正确的年龄重试。

The customer should try again using the correct ager.

P/C/R113 cus_zip_wrong

买家邮编错误

customer's zip is wrong


客户应使用正确的帐单邮政编码重试。

The customer should try again using the correct billing ZIP/postal code.

P/C/R114 cus_address_wrong

买家地址错误

customer's address is wrong

客户应使用正确的地址重试。

The customer should try again using the correct address.

P/C/R120 card_brand_wrong

卡品牌错误

card brand is wrong

客户应使用另一张卡。

The customer should use another card.

P/C/R121 card_number_wrong

卡号错误

card number is wrong

客户应使用正确的卡号重试。

The customer should try again using the correct card number.

P/C/R122 card_cvv_wrong卡cvv错误

card cvv is wrong

客户应使用正确的 CVC 重试。

The customer should try again using the correct CVC.

P/C/R123 card_password_wrong

卡密码错误

card password is wrong

客户应使用正确的 PIN 重试。

The customer should try again using the correct PIN.

P/C/R124 card_smscode_wrong

卡验证码错误

card smscode is wrong

客户应使用正确的 SMS码重试。

The customer should try again using the correct SMSCODE.

P/C/R125 card_phoneno_wrong卡预留电话错误

card phoneno is wrong

客户需要联系他们的发卡机构以检查该卡是否正常工作。

The customer needs to contact their card issuer to check that the card is working correctly.

P/C/R126 card_exp_wrong

卡有效期错误

card expire date is wrong

客户应使用正确的到期日期重试。

The customer should try again using the correct expiration date.

P/C/R127 card_status_invalid

卡状态失效

card status is invalid

客户应使用另一张卡。

The customer should use another card.

P/C/R128 card_not_supported

卡不支持

card is not supported

客户需要联系他们的发卡机构以确保他们的卡可以用于进行此类购买。

The customer needs to contact their card issuer to make sure their card can be used to make this type of purchase.

P/C/R129 card_expired

卡过期

card is expired

客户应使用另一张卡。

The customer should use another card.

P/C/R130 insufficient_balance

卡余额不足

Insufficient card balance

客户应使用其他付款方式。

The customer should use an alternative payment method.

P/C/R131 card_amt_limit

卡/电子钱包限额不足

Insufficient card/e-wallet limit

客户应使用其他付款方式。

The customer should use an alternative payment method.

P/C/R140 card_update_failed

卡更新失败

Card update failed

客户应使用另一张卡。

The customer should use another card.

P/C/R220 Iss_Acq_Error

发卡行/收单行错误

Issuer/Acquirer Error

客户应联系其发卡机构以获取更多信息。

The customer should contact their card issuer for more information.

P/C/R310 Currency_not_supported

币种不支持

Currency not supported


P/C/R320 Wrong_pymt_amt

支付金额错误

Wrong payment amount

如果金额看起来是正确的,客户需要与他们的发卡机构确认他们可以购买该金额。

If the amount appears to be correct, the customer needs to check with their card issuer that they can make purchases of that amount.

P/C/R340 pymt_closed

支付关闭

Payment closed

-
P/C/R341 pymt_failed

支付失败

Payment failed

请客户再次尝试付款。如果后续付款被拒绝,客户应联系其发卡机构以获取更多信息。

Ask the customer to attempt the payment again. If subsequent payments are declined, the customer should contact their card issuer for more information.

P/C/R342 pymt_refusal

支付拒绝

Payment refusal

请客户再次尝试付款。如果后续付款被拒绝,客户应联系其发卡机构以获取更多信息。

Ask the customer to attempt the payment again. If subsequent payments are declined, the customer should contact their card issuer for more information.

P/C/R350 pymt_in_prog

支付进行中

Payment in progress

-
P/C/R351 Error_in_pymt_process支付进程中错误

Error in payment process

-
P/C/R360 Duplicate_order/operation

订单/操作重复

Duplicate order/operation

检查最近的付款是否已经存在。

Check to see if a recent payment already exists.

P/C/R370 Wrong_pymt_type

支付类型错误

Wrong payment type

客户需要联系他们的发卡机构以确保他们的卡可以用于进行此类购买。

The customer needs to contact their card issuer to make sure their card can be used to make this type of purchase.

P/C/R380 Transaction_needs_to_be_verified

交易需要验证

Transaction needs to be verified

在交易过程中出现提示时,客户应重试并验证他们的卡。如果发卡机构在经过身份验证的交易中返回此拒绝代码,客户需要联系他们的发卡机构以获取更多信息。

The customer should try again and authenticate their card when prompted during the transaction. If the card issuer returns this decline code on an authenticated transaction, the customer needs to contact their card issuer for more information.

P/C/R400 Subscription_failed/invalid

订阅失败/失效

Subscription failed/invalid

-
P/C/R610 ongoing_dispute

存在进行中的争议

There is an ongoing dispute

-
P/C/R620 Disputes_not_allowed

争议不允许

Disputes not allowed

-
P/C/R700 3DS_verification_failed

3DS验证失败

3DS verification failed

应再次尝试付款。如果仍然无法处理,客户需要联系他们的发卡机构。

The payment should be attempted again. If it still cannot be processed, the customer needs to contact their card issuer.

P/C/R810 Suspected_fraud

疑似欺诈

Suspected fraud

不要向您的客户报告更详细的信息。相反,请按照generic_decline下面描述的方式呈现。

Do not report more detailed information to your customer. Instead, present as you would the generic_decline described below.

P/C/R811 fme_review

风控系统待复查

The order is marked for review by FME. 

-
P/C/R812 fme_reject

风控拒绝

The order is rejected by FME.

-
P/C/R820 Card_lost

卡挂失

Card lost

拒绝的具体原因不应向客户报告。相反,它需要以通用性拒绝的形式呈现。

The specific reason for the decline should not be reported to the customer. Instead, it needs to be presented as a generic decline.

P910 generic_decline

通用性拒绝

generic decline

请客户再次尝试付款。如果后续付款被拒绝,客户应联系其发卡机构以获取更多信息。

Ask the customer to attempt the payment again. If subsequent payments are declined, the customer should contact their card issuer for more information.

P920 Riskpara_invalid

风控参数缺失

Risk para invalid

-
P/C/R010 System_timeout

系统超时

System timeout

请客户再次尝试付款。如果后续付款被拒绝,客户应联系其发卡机构以获取更多信息。

Ask the customer to attempt the payment again. If subsequent payments are declined, the customer should contact their card issuer for more information.